When To Cancel

Safety always comes first!









Company Cancellation Policies

Cancellation/Reschedule (normal weather conditions)

1.) As part of our customer commitment, we offer a risk-free cancellation policy which means that after you've placed an order online, you have up to 24 hours to cancel it for any reason and receive a full refund. No fees. No questions. 100% of the payment refunded back to you. (Day before reservations are not part of the 24hr cancellation policy. Orders must be at least 7 days in advance to qualify for the 24hr risk free cancellation policy)

Cancellation request must be made by the time you did the reservation of the day after the online order is placed. This means that if an order is placed on a Monday, you have up until the time you made the reservation on Tuesday to cancel the order. Requests must be made over the phone to (210) 899-5415 or via email to info@born2bouncerental.com.

2) In the event customer wants to reschedule the event date due to non-weather related conditions, Born 2 Bounce Party Rental will make every effort to reschedule rental of same units on an alternate date. When same units are unavailable for rescheduled date, similar or like units, may be available. NO Refund will be given if reschedule of the customer's event is not applicable to the customer.

3.) Cancellation anytime up to 7 days before the day of the scheduled rental may result in the deposit and any other amount paid towards the rental be issued to the customer's rental account as a credit on file which can be used at a later date (within 12 months from rental date) or forfeiture of deposit plus any amount paid towards the rental.

4.) Cancellation within 6 days before or the day of a scheduled rental (not weather related) can result in a forfeiture of the paid deposit plus any amount paid towards the rental, neither refundable nor credited back to the customer.

5.) LOCATION CANCELLATIONS: If upon delivery it is determined that the set up area and/or pathway to the set up area are either inaccessible, filled with excess pet droppings, sharp objects, bulky rocks, steps, steep access, excess mud, unsafe, to narrow; then we will be forced to cancel the setup and you will be billed for the total balance due. It is the responsibility of the customer to ensure that the location is suitable for installation/setup of our equipment.
Severe Weather/High Wind/Rain Policy

High winds, precipitation and thunderstorms pose hazards for the safe operation of our inflatables. Our policies below outline treatment of rentals when encountering such unfavorable weather conditions.

1.) At Born2Bounce Event Rentals your children's safety is our top priority and we will make every effort to deliver and set up each and every rental reservation however due to increased chances of injury or electrocution we cannot set up if it is actively raining. For safety reasons Born2Bounce Event Rentals reserves the right to cancel the rental at anytime due to inclement weather.

2.) Customers shall have right of severe weather cancellation up to the day of the rental. Please call our office and email us for our records BY 7am the day of your event if you need to cancel for weather. AFTER 7am we will set up rain or shine and full payment is payable. Units that have been set up shall be considered rented and subsequently no rain check credit.

3.) In the event of light rain with forecast for clearing skies, unit/s may be delivered and installed as requested. Born2Bounce Event Rentals further requires that precipitation must have stopped and units be dried (wiped down) before resuming operation. For safety reasons Born2Bounce Event Rentals reserves the right to cancel the rental at anytime due to inclement weather.

4.) In the event of wind conditions exceeding 15 MPH, Born2Bounce Event Rentals units may be installed but not inflated for use until the wind condition improves to less than 15 MPH. If/when wind conditions rise in excess of 15-20MPH, units must be evacuated, blowers disabled, and units deflated until the wind conditions improve to within acceptable limits. For safety reasons Born2Bounce Event Rentals reserves the right to cancel the rental at anytime due to inclement weather.

5.) This policy is limited to justifiable weather cancellations only and does not apply to any other reason for customer cancellation
Rescheduling

1.) In the event customer postpones event date due to inclement weather, Born2Bounce Event Rentals will make every effort to reschedule rental of same units on an alternate date. When same units are unavailable for rescheduled date, similar or like units, if available, shall be provided at no additional charge.

2.) In the event rented units are installed and operational at event site, event date is considered official and will not be rescheduled.




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