Frequently Asked Questions | San Antonio TX

Common Questions

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Frequently Asked Questions

Have a question and don't see your answer below, please give us a call San Antonio Office (210) 899-5415 or Boerne Office (830) 505-1042

What if we need to cancel?

All deposits are non-refundable. If cancellation occurs from inclement weather conditions, a rain check will be given. Rain checks expire 2 years from the time they are given. No refunds will be made after the equipment has been delivered.

What is your weather policy?

If the weather turns bad, there is no fee to cancel as long as you inform us BY 6pm the night before AFTER 6pm we will set up rain or shine and full payment is payable. If you paid a deposit or balance, your deposit or balance amount will be saved as a rain check available for credit within 2 years, in your name. Once the equipment is delivered, there will be no rain checks or refunds available.

Do you require a deposit?

Yes, because our party rental equipment is rented on a first come first reserved basis we require a 50% deposit at the time of reservation. This assures you of receiving the items you have reserved. No refund will be given with less than 48 hour cancellation (bad or inclement weather not included). We accept all major debit and credit cards

Why choose Born 2 Bounce Party Rental?

We are devoted to providing our customers with the best quality service along with the safest, cleanest, and newest products that will make any event an unforgettable one.

Is your equipment clean?

Yes, Cleanliness is part of our safety initiative. We clean and sanitize all of our equipment with a professional grade disinfect every week at our warehouse.

Does the price include set up and delivery?

Yes within our delivery area, although there may be a travel fee and/or minimum order applied for areas further out. Born2Bounce Party Rental courteous drivers will deliver and set up each Inflatable, go over the safety rules and insure that it is clean and in good working condition before your party begins and then come back and break it down after the party/event is over. Prices do not include sales tax.

Do you deliver to other cities?

Yes, please see our "Delivery Area" or call our office if you do not see your area for a current price quote.

How long does it take to set up the equipment?

Depending on the equipment it can take anywhere for 30 - 60 minutes to set up. We plan for this and will have the equipment ready before your party/event start time

What type of area/surface is needed to set-up the inflatables?

We need as flat as possible and preferably a grassy area. However, we can set up indoors, concrete and asphalt. There is an additional fee due to the extra equipment that we must provide to safely secure the units to the ground. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper ground covers and anchors for your party/event. The area must be clear of loose rocks, dog droppings, tree branches and any sharp objects. The customer will be charged a minimum of $50 fee if our delivery driver/installers are unable to set up for reasons above or if there are unsafe conditions that exist. Full payment is payable and no refunds will be given.

Do you deliver if my home is on hill/valley or has steps to the set up location?

Due to the extreme weight of our inflatables and for the safety of our employees, Born2Bounce Party Rental will not deliver up or down steep hills and no more than 1 step to set up and take down location (exceptions may apply with added delivery charge due the need of additional worker for that job). If you believe your party location may fall into this criteria or have questions, please call our San Antonio office (210) 899-5415 or Boerne (830) 505-1042 and we would love to help you out. Thank you for your understanding.

Can I rent an inflatable overnight?

Yes for an additional fee, however the inflatable must be set up in a backyard or an area that is fenced and locked up. The lessee must also remove the blower from the inflatable device and lock it up in a secured area overnight. Born2Bounce Party Rental reserves the right to cancel at any time if we have reason to believe that our property is a risk of injury, theft or due to weather changes (heavy winds, rain, lighting, etc)

Can I pick up the unit?

For the safety of the participants and to insure a quality functional unit our staff is required to deliver and set up each unit so we do not allow customer pick up